SpyAgent Frequently Asked Questions.
Here you will find common questions about our SpyAgent software.
1. How do I start using SpyAgent?
2. Who has access to SpyAgent once monitoring?
3. SpyAgent crashes occasionally or when I start
up my PC, what is wrong?
4. Does SpyAgent work on Windows 2000?
5. How come I am not receiving the email-delivery
logs?
6. How come I the keystrokes log is always empty
when it is delivered via email?
7. Why is my Windows folder gone after installing
SpyAgent?
8. SpyAgent is in my Start Menu - How do I get
rid of it?
9. I click on “Stop SpyAgent Stealth Mode” but
nothing happens!
10. It seems SpyAgent is not logging my conversations,
what's up?
11. SpyAgent says I need "riched20.dll"
- where can I get this?
12. SpyAgent gives me an error with MSVCRT.DLL?
13. SpyAgent gives me an error with SYSTEMSA32.DLL?
1. How do I start using SpyAgent?
Simply configure your options (click on the “Options” button)
and then click the “Start Monitoring” button. Click “Stop
Monitoring” to stop monitoring - your admin password will
be needed each time.
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2. Who has access to SpyAgent
once monitoring?
You are the only one that has access to SpyAgent
once you install it - unless you give the SpyAgent password
to someone else. This allows you to have exclusive access
to SpyAgent's logs and options.
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3. SpyAgent crashes whenever
I click “Monitor”, or when I start up my PC, what is wrong?
Some machines have a problem with the Internet
Connections logging. You can reinstall SpyAgent to clear the
options out again, or manually delete the options file (it
is the saopts.dat file in your Windows directory) Then make
sure you do not have the “Log all Internet Connections” option
checked. This should fix your problem. Note: this only applies
to 3.0 and earlier releases
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4. What operating systems
does SpyAgent work on??
SpyAgent can be downloaded and purchased for
Windows 95/98/ME/2000/NT/XP!
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5. How come I am not receiving
the email-delivery logs?
Make sure you use your ISP's SMTP host for SpyAgent's
SMTP host, and use your ISP email address as the Send From
and Send To fields in SpyAgent's Email Delivery setup. For
example, if you are using MSN as your provider, you would
use smtp.mail.msn.com as your SMTP host, with your msn.com
email address as the send from/send to address!
You can lookup your ISP's SMTP host yourself
by doing the following (if you cannot find it in your email
client settings):
1. Run nslookup.exe (usualy located in your
c:\windows folder)
2. Type 'set type=mx' (no quotes
3. Type your ISP domain name (ie: for America Online you will
enter aol.com, for Earthlink you would enter earthlink.com)
4. Look for the 'mail exchanger' line that will appear - this
is the SMTP host for your ISP.
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6. How come the keystrokes
log is always empty when it is delivered via email?
This bug has been fixed in SpyAgent 4.02 and
higher. If you are using a previous registered version then
send an email to spyagent4@spytech-web.com
requesting the latest version.
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7. Why is my Windows folder
gone after installing SpyAgent?
Your windows folder is only hidden now - you
can view it by going to Folder Options in explorer and enabling
the 'view hidden files' option.
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8. SpyAgent is in my Start
Menu - How do I get rid of it?
If you are on Win98 with IE4+ installed you
can simply right click on the SpyAgent folder in the start
menu and delete it. You can also right click on the Start
button, select Explore - then navigate through the Programs
folder to Spytech SpyAgent - then just delete this folder!
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9. I click on “Stop SpyAgent
Stealth Mode” but nothing happens!
If you click on this and nothing happens, that
means SpyAgent is not running in stealth mode. It may be in
active mode, but it is not in stealth mode. To bring up the
main SpyAgent screen, click on the SpyAgent icon in the task
bar (by the time/date).
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10. It seems SpyAgent is
not logging my conversations, what's up?
Make sure both 'log all windows used' and 'log
all AIM/MSN/ICQ/Yahoo' options are enabled.
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11. SpyAgent says I need
"riched20.dll" - where can I get this?
You can download this file HERE.
Place it it in your windows\system folder.
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12. SpyAgent gives me an
error with MSVCRT.DLL?
You can download this file HERE.
Place it in your windows\system folder.
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13. SpyAgent gives me an
error with SYSTEMSA32.DLL?
You can download this file HERE.
Place it in your windows folder.
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Still have a question? Contact us! We're waiting for you!
Contact SpyTech Software.
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