SpyAgent Frequently Asked Questions.

Here you will find common questions about our SpyAgent software.

1. How do I start using SpyAgent?
2. Who has access to SpyAgent once monitoring?
3. SpyAgent crashes occasionally or when I start up my PC, what is wrong?
4. Does SpyAgent work on Windows 2000?
5. How come I am not receiving the email-delivery logs?
6. How come I the keystrokes log is always empty when it is delivered via email?
7. Why is my Windows folder gone after installing SpyAgent?
8. SpyAgent is in my Start Menu - How do I get rid of it?
9. I click on “Stop SpyAgent Stealth Mode” but nothing happens!
10. It seems SpyAgent is not logging my conversations, what's up?
11. SpyAgent says I need "riched20.dll" - where can I get this?
12. SpyAgent gives me an error with MSVCRT.DLL?
13. SpyAgent gives me an error with SYSTEMSA32.DLL?


1. How do I start using SpyAgent?

Simply configure your options (click on the “Options” button) and then click the “Start Monitoring” button. Click “Stop Monitoring” to stop monitoring - your admin password will be needed each time.

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2. Who has access to SpyAgent once monitoring?

You are the only one that has access to SpyAgent once you install it - unless you give the SpyAgent password to someone else. This allows you to have exclusive access to SpyAgent's logs and options.

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3. SpyAgent crashes whenever I click “Monitor”, or when I start up my PC, what is wrong?

Some machines have a problem with the Internet Connections logging. You can reinstall SpyAgent to clear the options out again, or manually delete the options file (it is the saopts.dat file in your Windows directory) Then make sure you do not have the “Log all Internet Connections” option checked. This should fix your problem. Note: this only applies to 3.0 and earlier releases

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4. What operating systems does SpyAgent work on??

SpyAgent can be downloaded and purchased for Windows 95/98/ME/2000/NT/XP!

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5. How come I am not receiving the email-delivery logs?

Make sure you use your ISP's SMTP host for SpyAgent's SMTP host, and use your ISP email address as the Send From and Send To fields in SpyAgent's Email Delivery setup. For example, if you are using MSN as your provider, you would use smtp.mail.msn.com as your SMTP host, with your msn.com email address as the send from/send to address!

You can lookup your ISP's SMTP host yourself by doing the following (if you cannot find it in your email client settings):

1. Run nslookup.exe (usualy located in your c:\windows folder)
2. Type 'set type=mx' (no quotes
3. Type your ISP domain name (ie: for America Online you will enter aol.com, for Earthlink you would enter earthlink.com)
4. Look for the 'mail exchanger' line that will appear - this is the SMTP host for your ISP.

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6. How come the keystrokes log is always empty when it is delivered via email?

This bug has been fixed in SpyAgent 4.02 and higher. If you are using a previous registered version then send an email to spyagent4@spytech-web.com requesting the latest version.

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7. Why is my Windows folder gone after installing SpyAgent?

Your windows folder is only hidden now - you can view it by going to Folder Options in explorer and enabling the 'view hidden files' option.

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8. SpyAgent is in my Start Menu - How do I get rid of it?

If you are on Win98 with IE4+ installed you can simply right click on the SpyAgent folder in the start menu and delete it. You can also right click on the Start button, select Explore - then navigate through the Programs folder to Spytech SpyAgent - then just delete this folder!

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9. I click on “Stop SpyAgent Stealth Mode” but nothing happens!

If you click on this and nothing happens, that means SpyAgent is not running in stealth mode. It may be in active mode, but it is not in stealth mode. To bring up the main SpyAgent screen, click on the SpyAgent icon in the task bar (by the time/date).

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10. It seems SpyAgent is not logging my conversations, what's up?

Make sure both 'log all windows used' and 'log all AIM/MSN/ICQ/Yahoo' options are enabled.

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11. SpyAgent says I need "riched20.dll" - where can I get this?

You can download this file HERE. Place it it in your windows\system folder.

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12. SpyAgent gives me an error with MSVCRT.DLL?

You can download this file HERE. Place it in your windows\system folder.

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13. SpyAgent gives me an error with SYSTEMSA32.DLL?

You can download this file HERE. Place it in your windows folder.

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