Realtime Spy Frequently Asked Questions.
Here you will find common questions about Realtime-Spy.
1. What versions of Windows is
Realtime-Spy compatible with?
2. Nothing happens when I run the RTS logging
module!
3. I configured Realtime-Spy, now how do I deploy
the software remotely?
4. How long does Realtime-Spy take to download?
5. Will users know Realtime-Spy is installed
when they run it?
6. How do I view my logs?
7. Can others access my Realtime-Spy logs?
8. Can I archive my Realtime-Spy logs?
9. Will Realtime-Spy work with ANY and ALL Internet
connections?
10. My Realtime-Spy webspace only contains a
"Parent Directory"?
11. How do I change my Realtime-Spy password?
12. How do I remove a user from my Realtime-Spy
webspace?
13. Can I install Realtime-Spy with a floppy
disk?
14. The software is not accepting my username/password?
15. My Logs do not seem to be updating anymore,
how do I fix this?
16. The Administrative commands do not work?
1. What versions of Windows is Realtime-Spy
compatible with?
RTS is has been tested on, and is fully compatible with Windows
95/98/ME/NT/2000/XP. It is recommended you have all the latest
service packs and security updates installed, however.
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2. I tried running my the
Realtime-Spy application I configured, but nothing happens.
"Nothing" is happening because RTS operates in TOTAL
STEALTH. Without any visual queues, RTS has already installed
itself and is monitoring all activities. You will only receive
a notification that the software installed if you chose to
enable the 'alert user on startup' option while configuring
Realtime-Spy.
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3. I configured Realtime-Spy,
now how do I deploy the software remotely?
You will need to distribute the Realtime-Spy module you created
while running the RTSConfig.exe application. This file you
created is the file you will send and run on other PC's. For
detailed e-mail and network deployment steps please refer
to your product documentation that was installed with Realtime-Spy.
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4. How long does Realtime-Spy
take to download over a Network or via Email?
Unlike other monitoring packages, Realtime-Spy is VERY small
in size (93KB) and will take only a few seconds via email(even
on dialup) and only an instant over cable/network connections
to download.
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5. Will users know Realtime-Spy
is installed when they run it?
No - unless you chose the "alert user" option -
users will not know any software is being installed when they
execute the Realtime-Spy module you created.
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6. How do I view my logs?
To view your activity logs for Realtime-Spy simply point your
browser to http://www.realtime-spy.com/username - where
your username is replaced by the username you received after
purchasing. You will be prompted for your username and password
- enter these as given to you when you purchased RTS.
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7. Can others access my Realtime-Spy
logs?
Absolutely not! Every user has their own unique username and
password that only THEY know. You must specify your username
and password to login and view activity logs for your Realtime-Spy
software.
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8. Can I archive my Realtime-Spy
logs?
Yes, you can use the included Realtime-Spy archive utility
to download logs from your webspace for future viewing and
saving.
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9. Will Realtime-Spy work
with ANY and ALL Internet connections?
Absolutely. Unlike other remote monitoring products, Realtime-Spy
does not care if the monitored PC is behind a hardware firewall
or router, or if the PC is on a network, cable, or dialup
connection. You will be able to ALWAYS access your logs via
your webspace. No need for IP addresses, port numbers, or
directly connecting to the remote PC!
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10. My Realtime-Spy
webspace only contains a "Parent Directory" listing
- no logs - what is wrong?
Nothing is wrong - this just means you have not deployed Realtime-Spy
on a remote PC to monitor. Once you start monitoring a PC
your logs and web interface will appear in your webspace!
Please wait 15-20minutes from when the file is first executed
for the first sets of logs to appear.
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11. How do I change my Realtime-Spy
password?
Simply use the form HERE
to change your password. This password change will effect
remotely deployed Realtime-Spy modules - if you change your
password they will not longer update your webspace with logs
until you reconfigure their passwords.
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12. How do I remove a User
from my Realtime-Spy webspace?
Simply use the form HERE
to remove an unneeded logged user from your Realtime-Spy webspace.
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13. Can I Install Realtime-Spy
with a Floppy Disk?
Yes, just copy the Realtime-Spy file you configured to a floppy.
Then copy it from the floppy to the PC you want to install
it on - then run the file.
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14. The software
is not accepting my username/password?
Make sure you are entering the username/password EXACTLY as
given to you (the password and username are case sensitive).
If this still does not work make sure you have no firewall
blocking outgoing FTP traffic on port 21.
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15. My Logs do not
seem to be updating anymore, how do I fix this?
First you should ensure that the software is still running
on the remote PC.
If it is not, then re-run the logging module you created to
restart monitoring.
It is advised you first run the stop-rts.exe file on the remote
PC (this file is in your :\program files\realtime-spy folder)
- once you run this, wait a minute or so - then re-execute
the logging module you created on the remote PC - this will
restart the monitoring.
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16. The Administrative
commands do not work?
To use the admin commands you must be on the same network
as the remote PC (if it is indeed on a network) - otherwise
they will not work. Also make sure the remote PC is online
at the time, since the admin commands use a direct connection
to the remote PC.
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Contact SpyTech Software.
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